Collapick

Odoo Helpdesk

Optimized for productively and efficiently solving customer problems 

  • Create your SLA rules and let Odoo take action automatically
  • Create multiple customer service teams
  • Easily manage tickets with tags
  • Website form integration
  • Automate emails or actions at different stages of ticket resolution
  • Track time on each ticket with respect to the SLA
  • Define dynamic email templates to automate the most common responses
  • Allow customers to close their tickets themselves